Warranty Information

Lifetime Warranty – Terms & Conditions

Please note that this warranty is not valid unless the item is purchased directly from Top Tier Products and registered under our warranty portal, which can be found at the top of our page or at the link below.

https://toptierproducts.portals.click/yA9kCW 

Upon receipt of your purchase, you need to register your product on our website. 

For any inquiries regarding our warranty or registration, contact us via the Contact Us page on this website with your name and order information (if applicable), and we would be happy to assist you further. 

 

To redeem a replacement under warranty, please email us the following information: 

  • Order Confirmation/Order ID
  • Product Name/Title (in cases of multiple orders)
  • Brief description of the issue(s) along with picture(s) of the damage (if applicable) 

 

  • Coverage
    Our products are covered against defects and damage under normal use for as long as we offer the same product. If approved, we’ll provide a replacement or the necessary part at no additional cost.

  • Shipping
    Standard shipping (within the U.S.) is included for warranty replacements or parts.

  • Eligibility

    • Only valid for the original purchaser with proof of purchase.
    • Excludes damage from misuse, accidents, normal wear, or unauthorized repairs.
    • Coverage may end if an item is no longer available.

  • How to Claim

    1. Contact our support team with your proof of purchase and details/photos of the issue.
    2. We’ll assess the claim and, if eligible, arrange a replacement or part shipment.

Top Tier Products LLC reserves the right to modify, limit, or discontinue this warranty at any time without notice. By purchasing, you agree to these terms.

Lifetime Replacement Warranty does not cover:

  • Microfiber Mop Pads

Non-returnable items:

  • Gift cards